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20-20a Westminster Buildings, Theatre Square, Nottingham, NG1 6LG(0115) 888 2828

Accessibility Statement

This website is run by HeX Productions. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible this website is

HeX Productions have made every effort to ensure that this website is accessible. However, there are areas that may pose a challenge to users. Those are:

  • You are only zoom in a certain amount on the Contact us page map.
  • Any live videos on the website will not be captioned initially.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email
  • call 0115 888 2828

We’ll consider your request and get back to you in 3 – 5 days. If you cannot view the map on our ‘contact us’ page, call 0115 888 2828 or email us at for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

We aim to get back to you within 3 – 5 working days.

Enforcement procedure

As a commercial organisation, we are not legally required to conform to any specific web accessibility legislation, unlike UK public bodies. However, as a trusted supplier to Public Sector organisations across the UK, we hold ourselves to the same standard.

We are, however, liable under the Equalities Act 2010, which describes the discrimination of a person with disabilities as breach of this legislation.

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We are working towards partnering with an interpretation service, Sign Live, to ensure that D/deaf users are able to contact us through video link with an interpreter.

In the meantime, you can send us an email on to arrange for an interpreter video chat to be booked for a call. This will be free of charge for the user.

Find out how to contact us

Technical information about this website’s accessibility

HeX Productions is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations

Content Reading Level

Some older pieces of content (2+ years) may have a reading level that is above the level outlined in the WCAG Guidelines. This mean, those who are in lower Secondary education may not be able to read and understand the content properly. This fails WCAG Success criterion 3.1.5

HeX Productions are currently working on this and aim to have improved content on the website by September 2020. All new content that is published conforms with the current standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

As a rule, HeX Productions avoids PDFs and uploading PDFs onto the website due to the fundamental inaccessibility of the document, without significant work being done to ensure it’s accessible. However, there may be cases in which we link to, or have embedded, a PDF into our website. This does not meet WCAG 2.1 Success Criterion 4.1.2.

All PDFs should be available in HTML format.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. However, wherever possible, we intend to ensure that videos that were filmed live are re-uploaded with captions, or at the very least, have a transcript.

How we tested this website

This website was last tested using automatic testing on 12th February 2020. The last manual test was carried out in August 2019. The automated test was carried out by us, the manual test was carried out by Shaw Trust Accessibility Services.

We use a sampling method. In which we tested the main page templates used on our website. This meant that we could ensure that the technical aspects of each page had been tested accurately. We also ran a full automated check across every page.  

What we’re doing to improve accessibility

We are constantly committed to ensuring our website is as accessible as possible. We aim to rectify any issues that are discovered during audits carried out internally or feedback given by external means.


This statement was prepared on 9th May 2019 . It was last updated on 17th February 2020.