Higher Education Support

Services for the higher education sector

The team at HeX have worked with universities abroad as well as in the UK. These include Longwood University in Virginia and the world-famous Queen Mary University of London. We understand how universities work and the environment they are working in. With large and complex websites, many departments are competing for internal resources to meet their requirements. We can embed ourselves into your team or act as a consultancy arm. Whatever works for you.

Content Management Systems (CMS) in higher education

We appreciate the need for a core Content Management System (CMS). One that works smoothly for many users and roles, allows for quick and easy microsite creation and can manage content needs from multiple departments. HeX offers a consultancy service and can work with any enterprise CMS. However, we have lots of experience working in partnership with TERMINALFOUR and with WordPress.

Digital presence

Universities are under pressure to offer students value for money. Those students have high expectations in terms of the university’s digital presence. We can help you to deliver an accessible, clear and compatible website to meet the needs of all your users. 

We make sure you’re seen by your target audience with effective Search Engine Optimisation (SEO). We offer support to help your site compete with the .com and .co.uk sites out there. We work with you to tailor your content using keywords and other good practices.

User experience, user interface and accessibility

Our website projects focus on your customer journey user experience and accessibility. As all sites undergo comprehensive usability and browser testing as part of the process. All of our sites can be accredited as accessible by charity accessibility experts, Shaw Trust Accessibility Services.

We’ll also provide CMS training for your teams on using TerminalFour or WordPress. We can deliver general writing-for-the-web, usability and customer experience training. This will make sure your wider web team is delivering the standards you’d like to maintain.

If you want to know more about disabled student support in higher education, you can read the Office for Student’s Review of Support for Disabled Students in Higher Education here.

Support for your higher education establishment

Whatever happens, we’re on hand for advice, training, support and help with both content and technical aspects of your website. With HeX, your higher education site is in good hands.  

We offer maintenance contracts for peace of mind that we’ll be here to keep your system up-to-date. We’ll make sure site security is tight and perform design and style tweaks whenever you need them. For our maintenance clients, our whole team is available to you for help with anything else you would like assistance with.

Remote Web Support

If you would like to relieve some of the strain from your web team we can provide remote web support via an e-ticketing system. We provide dedicated support to your editors and will help you to concentrate on larger projects.

Web Editor Training

We can also help you with basic web editor training programmes. And we’ll even formulate an advanced group of subject matter experts, update your documentation and encourage your editor skills to be maintained in-house.

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