“I need help with my website…!” We’ve got you covered.

At HeX we design and build brilliant websites, but that’s not the end of the story. We have a talented team with bags of experience, which they can put to good use supporting you to reach your digital goals.

In a nutshell, our support can be tailored to you and your needs, but we are able to help with everything from website security and design tweaks to ad-hoc projects, forms, content and digital marketing. We have three different types of support packages for you to take advantage of depending on what you need and how you operate.

Support when and where you need it

At HeX we like to make a difference, which is sort of what our ad-hoc support is all about. If you have a requirement, a problem or you need some advice, get in touch and we can talk about how we can help.

Here are some of the common things we are asked to assist our clients with:

Accessibility

Our focus is now very much on helping people and companies to make their websites accessible. This means that people using assistive technology and those who don’t use your website using common techniques, can still access the information they need. We use a number of techniques and coding formats that make this happen. We can offer consultation or fix issues directly. Combined with a 1 year maintenance contract is a full user test and accreditation from our partners Shaw Trust Accessibility Services.

Security

If your site has been hacked or you aren’t confident about its security, we can help in what can be a stressful time. We’ll work out what’s happened, check your server to see if it’s been affected, perform a site clean-up and make sure security policies are in place so that it doesn’t happen again. We can also support you in dealing with reputation management following a security issue, reinstating your status with Google for example.

Plugins

Plugins can be great – bits of software that can be added to your site to give it extra functionality, such as events calendars and e-commerce engines – but they need TLC to keep them working as they should. We can ensure that your plugins are installed and updated correctly, keeping your customer journey seamless and your site secure. If your plugins are not up to date they are more vulnerable to hackers and security breaches.

CMS updates

In the same way as your smartphone needs to run on the latest software to get the best out of it, so does your content management system. You can leave system updates in our hands and we’ll do the work for you, whilst you sit back and enjoy the benefits of a smooth-running software service.

Content

If you’d like to up your content game but you aren’t sure how, our team is poised to help.  We can offer guidance on using social media to your advantage, help with writing engaging blogs or creating digital campaigns and email marketing.

Extra resource

Whether you’re having a hectic few months and you need temporary web support, you’re filling a recruitment gap or just need some one-off content writing, we can help.

Projects

Big or small, we love them all. We can help with almost anything, but examples of things we’ve done for clients on an ad-hoc basis are creating online forms which integrate with workflows, adding extra functionality like events calendars and creating a microsite to showcase an annual report in an interactive, cost effective way.

Search Engine Optimistion (SEO)

We have SEO experts, who keep up to date with the ever changing rules, to stay on top of the game when it comes to Google’s (and other search engine’s) algorithms. Using a number of techniques we can support your website to perform at its best with the intention of increasing your ranking position, making you easier to find, above your competition.

If you’d like us to explain more about SEO, please get in touch and we’ll talk you through everything so that you understand how it will help you.

Maintenance Support

To make your life easier we have a number of pay monthly packages to allow for you to stick to budget and get the work completed in a timely manner. Visit our maintenance support page for more details.