We’re giving a behind-the-scenes look into how the HeX team works with clients during the accessible web development process. Discover our collaborative approach to delivering digital experiences that aren’t just visually effective, but are accessible for everyone and designed for long-term success.
Here is a little about us, if you aren’t familiar with our work.
Over the past 10 years, we have worked closely in partnership with pan disabled accessibility testers and charities to become a leading web agency that specialises in digital accessibility. For our team, accessibility isn’t an add-on, it’s at the heart of everything we do. In fact, our core value is “To create an accessible online world that is easy for everyone to navigate and is inclusive of any additional needs”.
Our experts have vast experience working with a variety of global organisations and sectors, developing striking, user-friendly websites that are built to be inclusive with all forms of assistive technologies. Being a team that also provides robust accessibility audit testing and inclusive training, there’s no better agency who can ensure your website is built with user needs at its core and can empower you with the skills to keep your platform accessible after project completion.
How we work with you
We care about our clients and what they stand for. We don’t just want to build a website, we want to work as part of your team, so we take the time to get to know you and your organisation’s values and embed them as our own.
We know that your insights into your organisation, its stakeholders, governance, and online audience are invaluable. This is why our Creative Director will consult with you before the project begins to gain a strong understanding of which features will work best for you and how you would like to see them emerge from the page. Key team members will then provide updates during frequent meetings and seek your feedback throughout each key milestone of the project. During this time, you will be given a dedicated project Delivery Manager, who will be your specialist point of contact to answer any queries you may have. You will also be given access to our client portal to centralise communications and keep you up to date on the progress of your project. In turn, enabling you to be an active part of the project build.
This thorough project management approach speeds up the development process and allows us to efficiently create the website that you envision.
HeX’s experienced and friendly team make working together both productive and fun, they feel like an extension of our own team. They take time and care to understand your needs. We sense the care they have for the work we do, and we love working together to find the best solutions to any of our web needs.
Natalie Jones: Onvero, Service Manager
Our unified approach to inclusion
HeX delivers far more than a website. We create inclusive digital environments that are designed for all users – regardless of ability, language, or level of digital confidence. Our experts support organisations across the world in developing online platforms that meet high standards of usability and accessibility, while also ensuring clients understand how to maintain those standards in the future.
Our work spans the full lifecycle of a digital product – from planning, design, and development, through to promotion and SEO, to make sure your platform is seen, and offer ongoing support beyond project completion.
Along with our Creative Director and Delivery Manager, who will work with you throughout the development process to ensure everything is organised and delivered effectively to your desired deadline, a creative team of experts play a pivotal role in delivering a shared goal of improving accessibility across the digital landscape. These consist of:
Talented graphic designers
Our designers are responsible for shaping the visual identity of every project, with a focus on both aesthetics and accessibility.
Working with you, our experts will map out your website on simplistic wireframe designs, enabling you to see website elements and how users will navigate through your pages. Either using current branding or creating a fresh new style, these will then be implemented on chosen design templates to bring the designs to life.
From an accessibility viewpoint, designers will:
- Select or assess any current colour palettes to ensure they support users with low vision
- Choose typography that maximises readability
- Create layouts that are clear, consistent and intuitive
Resulting in delivering a modern, polished, and user-centred design that enhances the overall digital experience.
Specialist front-end developers and accessibility assessors
At the heart of every digital product are our developers. This team is responsible for transforming the design concepts into functional, high-performing, accessible digital solutions.
They build the structure, interactions, and features that make a website work seamlessly, including:
- Writing bespoke code that aligns with Web Content Accessibility Guidelines (WCAG) 2.2, Level AA standards
- Integrating content management systems (CMS) that allow clients to update content confidently, without the need for any prior knowledge of coding
- Ensuring compatibility across devices, browsers, and assistive technologies
- Optimising performance, security, and scalability
Our developers are the backbone of every project, ensuring that accessibility is embedded not only visually, but in the foundation of the site’s code.
Throughout iterative stages of the design and development process, the team performs thorough accessibility audits and usability testing, including our content expert assessing the migrated content’s readability. Working together, this makes sure everyone can easily access, understand, and fluently flow throughout the platform, no matter what device or software they rely on.
Upskilling inclusive trainers
With every website we develop, we provide training for the people responsible for the site’s upkeep and how to do so in an accessible way. This helps to keep your new platform remaining compliant with web standards after the project ends.
As our team is passionate about shaping an inclusive online world, we also offer additional training for in-house teams, such as how to perform your own audit testing and advanced accessibility training for communications, design, or developer experts. Alternatively, we offer a range of support packages where we can do the work for you in managing your website and maintaining its accessibility.
SEO and digital engagement experts
Once your website is live, you want your target audience to find it. Our Search Engine Optimisation (SEO) expert uses best practice techniques and Pay Per Click (PPC) advertising to drive traffic to your site and achieve high search rankings, helping you to compete with the top co.uk and .com platforms on the web.
Our Digital Engagement Manager will also take to our website and social media channels upon project completion to tell the world about the end result of our working collaboration. This will be in the form of delivering a detailed case study, showcasing the project journey and valuable work that has taken place. These assets will be available for you to also share on your own platforms. This will not only help other organisations to understand the importance of accessibility, but provides you with the opportunity to shine a light on your services and commitment to placing accessibility at the heart of your digital space.
We would absolutely recommend working with HeX Productions due to their combined technical expertise and deep understanding of accessibility and user needs. Their collaborative and supportive approach ensures that every element of the project is tailored, inclusive and impactful. The project was well-managed, communication was clear throughout and the end results exceeded expectations.
Helen Gerrard: Homefield College, Communications Manager
Ready to begin your accessibility journey?
If you’re ready to build a digital experience that is built for everyone, get in touch with our accessibility specialists to see how we can help you achieve the website you envision.
Not ready to take the leap with a full website build? No problem! We also provide services across the globe that enable our clients to have inclusively designed and written, user-friendly content that puts the user experience at the forefront. This is achieved through providing end-to-end inclusive solutions such as:
- Accessibility consultancy
- Inclusive training
- Awareness raising public speaking
- Digital media marketing
- Robust accessibility audit testing
- Website and social media management
- BSL content translation and more!
Making our team a one-stop solution for all your accessibility-related needs.
