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Accessibility training with Nottingham Community Housing Association (NCHA)

NCHA logo

Case study brief: Comprehensive accessibility training for NCHA

NCHA is more than just a housing association; they deliver housing, care, and support services across the region. Working with 19 local authorities to build affordable housing across Nottinghamshire, Derbyshire, Lincolnshire, Leicestershire, Northamptonshire and Rutland. 

NCHA are committed to being inclusive for their 20,000+ clients across the East Midlands.  They contacted HeX in need of bespoke accessibility training, to ensure that their online content and printed materials are accessible for everyone.

HeX’s all-encompassing accessibility training made this case study unique

Our robust training package comprised of six comprehensive sessions, covering certain aspects of digital accessibility. 

Built specifically around their team’s skillset and knowledge base, we encompassed web development, accessible content, graphic design, and social media. Individual, hands-on, sessions allowed the whole team to contribute and get involved in group exercises. Giving a broad understanding of online obstacles and how to implement accessible design into every aspect of their work.

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Accessibility training package learning topics:

After hearing the HeX team present at Accessibility Nottingham’s events, NCHA approached our experts in need of over-arching accessibility training for their team. 

We created a robust six-day training package, covering all aspects of accessible content and design. This included how to assess and test online content, and the reasons behind designing with accessibility in mind. Allowing the team to implement accessibility into every aspect of the work that they undertake. 


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Accessibility training to raise awareness on digital obstacles

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To begin NCHA’s accessibility journey, our expert speaker provided an insight into the crucial need for providing accessible information and resources through an Accessibility Awareness Training session. 

This sessions gave a deeper understanding on:

  • Who is affected by online accessibility barriers.
  • What online issues prevent those using assistive technology from accessing a website.
  • Web Content Accessibility Guidelines (WCAG) and how to comply with their standards.
  • POUR principles. How to ensure your website’s content is perceivable, operable, understandable, and robust. 
  • Accessibility considerations to enable access for digital users and enhance their online experience. 

Using assistive technology devices and automated testing tools to search for accessibility errors 

a headset standing up in front of a laptop

We gave demonstrations using a screen reader, voice control, and a keyboard, on a range of external websites. This gave hands-on experience of how someone with a disability would access a website. This showed the challenges that many face when on a website or document that isn’t structured in an accessible way.

Not only that, the team can now check their site’s content using assistive technology to search for accessibility flaws. 

 Beyond these live demonstrations, we presented the group with online plugins to conduct automated testing. Using software, such as WAVE, we guided the team on how to use testing tools to scan for accessibility issues. Providing in depth guidance on how to avoid making these errors and demonstrating the vital need for manual site checks.

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We’re delighted with the results of the training. We’ve all come away having learned valuable things, and the awareness that we need to consider content from varying perspectives before hitting that publish button.

Laura Van Weyenbergh: NCHA Digital and Design Manager

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Upskilling the NCHA team with Content Editor and Web Accessibility for Designers Training 

NCHA were passionate about learning how to write and structure content in an accessible way. 

To achieve this, we broke this element of training down into key sections. With thorough walkthroughs on how to correctly: 

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  • Implement heading structures
  • Layout clear and consistent content
  • Write content in a user-friendly way and test content readability
  • Use descriptive hyperlinks
  • Write effective alternative text
  • Work with multimedia to caption and subtitle videos
  • Create accessible documentation, including Word, Excel, PowerPoint, and PDFs.

Enlightening the team on how to use these skills on websites, documentation, and across social media. 

Our trainer then showcased how to add alt text onto social channels and how to use hashtags and emojis in an accessible way.  

We then tailored our approach to focus on inclusive design and development. Delivering technical training on wireframing and design analysis, with hands-on workshops. This session reviewed topics such as colour contrasts, the use of spacing, typefaces, and dynamic content. 

Giving the chance to put learning into practice through interactive group exercises

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Through each course module, we provided a range of fun and interactive quizzes and group exercises. These put the team’s accessibility knowledge to the test, and encouraged group discussions surrounding embedding accessibility into NCHA’s culture. 

Group exercises included creating NCHA personas. A persona is a summary of the characteristics, needs, motivations, and environment of a key type of website user. These exercises helped NCHA to gain an insight into how someone with a disability or temporary illness may need to access the housing associations services and what they can do to facilitate that need.

The NCHA team was currently in the middle of a large project. Our expert trainer adapted his planned accessible content and design exercises, so that the team could produce their own project work. 

This gave the team the opportunity to put their learning into practice by:

  • Writing press releases
  • Planning information and event website pages
  • Creating social media posts
  • Designing digital assets
  • Using NCHA personas

All in an accessible way, and with expert guidance on hand.   

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I wouldn’t hesitate to recommend HeX Productions. Everyone I’ve worked with has been knowledgeable, enthusiastic and keen to share their skills.

Laura Van Weyenbergh: NCHA Digital and Design Manager

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NCHA accessibility training impact and outcomes

HeX’s robust training package has empowered NCHA to write and design with accessibility at the forefront. 

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The team has a deeper understanding of the digital obstacles that individuals face and how to prevent accessibility issues. 

Due to hands-on demonstrations with automated testing tools and the use of assistive technology devices, the team can assess their own online content for any accessibility flaws.  

NCHA now has the confidence to structure content and social media output in an inclusive way. Ensuring that their housing, care, and support services are accessible for everyone in the East Midlands. 

More case studies about accessibility training packages

a desktop monitor displaying the Hactar homepage and their logo


Hactar contacted our team in need of in-depth accessibility training, tailored specifically for their Front-End Developers. This was to provide them with the confidence and skills in implementing accessibility at the forefront of every development project on their own and on their clients’ websites.

Invuse logo and case study


Invuse help UK public sector organisations and businesses to transform their digital communications platforms. Therefore, they needed to upskill their staff on accessibility awareness, accessible content, and understanding the use of assistive technology. 

Nottingham Community Housing Association Testimonial

NCHA had a bespoke set of training sessions to look at where we could improve the accessibility of our content.

We knew we’d made some progress in accessibility with the launch of a new website, but that there were still big improvements to be made. NCHA values everyone, and we wanted to make sure our digital services reflected that – it was a priority to us that services were easy to use and understand. We also knew that accessibility benefits everyone – using plain English, simple and consistent forms, and cutting out the waffle.

I had attended the free accessibility events HeX Productions had previously run, and could see the company had a genuine commitment to accessibility.

We’re delighted with the results of the training. We’ve all come away having learned valuable things, and the awareness that we need to consider content from varying perspectives before hitting that publish button.

Our graphic designer is going to be working to ensure that PDFs we need to publish on our website are more accessible than they were, and we’re looking at the way we structure our documents and content to maximise ease of use for everyone who needs them.

I wouldn’t hesitate to recommend HeX Productions: everyone I’ve worked with has been knowledgeable, enthusiastic and keen to share their skills.

Laura Van Weyenbergh, Digital and Design Manager, NCHA