Digital Accessibility Matters

Our Story

HeX’s vision is to create an accessible online world that is easy for everyone to navigate. Since 2017, our focus has been helping organisations in the UK and around the world become more inclusive to those with access needs. 

We’ve helped many public sector organisations champion accessibility, opening up their websites and apps to those with access challenges.

In 2018, we helped consult Home Office Digital on the creation of the new Public Bodies (Mobile and Applications) Accessibility Regulations. 

Since then, accessibility has been embedded into everything that we do. We don’t stand for inaccessible websites or digital services. Everyone deserves to be able to access the internet without barriers. 

We’ll not stop until everybody has an accessible digital service. 

The public sector accessibility legislation

In 2018, a legislation was brought into UK law that states all public funded organisations must have accessible digital services that comply with WCAG 2.1 (Web Content Accessibility Guidelines). You can read more about public sector accessibility requirements and the legislation here.

Organisations now only have until the 23rd September 2020 to ensure their services are accessible for the countless users who struggle to access digital services. 

We need your help in communicating that. 

How can you help promote an accessible online world? 

We believe that the best way to understand accessibility is from the perspective of a user. And that comes from you. 

We’re asking disabled users, and those who face barriers on websites to share their experiences, and directly challenge these organisations who are not focusing on accessibility. 

There are a number of ways you can do that… 

Contact the organisations

The best way to get through to organisations who are not taking accessibility seriously is to hear it directly from the users. That’s you. 

Let your local council or local authority know that they need to be accessible. And, to make things easier, we’ve produced a template letter that you can send to a publicly funded organisation, whether that’s sent directly via the post, or attached to an email. 

Download your sample letter here.

Who to contact

Local authorities

GOV.UK has produced a handy guide to find out who your local authority is, and the best method to contact them. 

You can find your local district and county council via this website here. 

You can find council social media handles via this website. Make sure you add the campaign hashtag #DigitalAccessibilityMatters to your post, and tag us (@HeX_Productions) or use #HeXProductions

NHS Trusts

The NHS is split into a number of different trusts, with each trust responsible for their own individual digital provisions. 

You can find a list of all NHS trusts here. 


Schools, colleges and universities also have a responsibility to ensure their administrative functions are accessible.  So if you are unable to fill out forms or access information, they also have to up their game. 

You can find a list of universities here.

You can find a list of further education colleges here.

Everyone else

Although the public sector has been highlighted by this legislation, every other organisation providing digital services still has a responsibility to provide information in an accessible way under the Equalities Act 2010.

So please feel free to challenge anyone who’s services you are unable to access.

It’s time to make a stand and make a difference.  The Inclusion Revolution is upon us.

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